Micki Kosman, MSc

What We Do

As TechNote’s lead technical writer and editor, what I do is simple. I design, write and edit documents and web content.

For more than ten years as a professional technical writer, I’ve created accurate and helpful documentation for dozens of satisfied clients.

I provide technical writing and editing services worldwide, although the majority of my on-site work as a technical writer is in Calgary, British Columbia, or Winnipeg, Canada. These days, I’m a Kamloops technical writer, but available for work in Calgary, BC, or remote.

I can help you with:

  • Technical Writing
  • Business Documentation
  • Editing
  • Instructional Design
  • Scientific Writing

Technical Writing

Creating easy-to-use, attractive user guides is a specialty of mine. I use the most powerful technologies, like Microsoft Word, FrameMaker and RoboHelp. Technical writing services include:

  • procedural manuals, quick reference cards
  • online help
  • IT infrastructure, application design documents
  • brochures, presentations, interactive, multimedia demonstrations
  • indexing

Writing for the Web

Writing for the web is unique. Internet users demand easily accessible, helpful content. You’ll only have seconds to keep their interest.

I create catchy, informative and interesting web content. Good website copy can turn browsers into buyers, increase traffic and encourage repeat visits. Let me help you with:

  • dynamic web site content
  • SEO (search engine optimization) copywriting
  • online help
  • website evaluation for content, usability and search engine optimization

Scientific Writing

A master’s degree in neuroscience and bachelor’s in psychology and biology give me the academic background to understand your scientific materials.

Over nine years as a professional writer have given me the ability to create clear, concise and accurate scientific and medical documentation. Scientific writing services include:

  • technical product specifications
  • journal articles, presentations
  • magazine, newspaper articles

Business Documentation

Understanding your business needs is the key to writing great documents for business.

I pride myself in analyzing your business’ unique environment, and delivering documents that will help you save time, money and aggravation. We can help write:

  • disaster recovery procedures, processes
  • security policies
  • business rules, procedures, policies
  • annual reports
  • Sarbanes-Oxley


Documents and websites filled with errors and inconsistencies can make your organization look unprofessional.

I’m experienced in copyediting, proofreading, substantive editing, ensuring technical accuracy, and quality control. I can help you create clean, clear, error-free:

  • manuals and quick reference cards
  • corporate documentation
  • books
  • financial analysis statements
  • environmental impact assessments
  • academic essays and theses

Instructional Design

One of my favorite things is instructional design.

After spending years in advanced education, and even more years writing training materials, I’ve developed a solid understanding for how people learn, and how well designed training materials can help. I can help with:

  • web and print-based training materials
  • testing and assessment materials, including multiple choice and true/false questions
  • software simulations and demonstrations


My clients have included: Schlumberger, Imperial Oil, the University of Calgary, the National Energy Board, the Alberta Department of Energy, Enerflex Ltd., AXYS Jacques Whitford and AMEC Earth and Environmental. Learn more »


I am proficient in: Microsoft Office Suite, Adobe Acrobat, RoboHelp, FrameMaker, Captivate, SnagIt, FrontPage, HTML, CSS, Paint Shop Pro, Adobe Photoshop, CorelDRAW, Livelink, Visual SourceSafe, SharePoint, Microsoft Project, Visio and multiple other applications. Learn more »


Want to learn more? Take a look at my resume.

How will a technical writer help you?

Clear, concise, effective documentation makes everybody’s life easier. Managers, employees, and customers all benefit when what they read is organized and clear.

Hiring a professional writer can:
  • give your organization a professional image
  • improve productivity through better training
  • lower customer support costs
  • put your mind at ease knowing that a professional is on the job